faq

SHIPPING & DELIVERY

Unless stated otherwise each piece is made to order therefore some pieces may take a little longer than others. We will endeavour to start working on your piece(s) within 48 hours of receiving your order with despatch to take place within 7 business days. However, often we are able to turn around certain orders quicker, so we encourage you to contact us if you need urgent inspiration.

orders@silverhope.com.au   

Once your order is despatched you will receive an email with your tracking number and method of shipping. We use Sendle where possible however PO Boxes and remote areas will be sent registered with Australia Post.

REFUNDS & EXCHANGE

As all our jewellery is handmade and hand stamped each item is different and unique, therefore there are no refunds, exchanges or re-do's if you change your mind or are not happy with the end product.

As everyone's journey is different it is quite common for us to receive orders with unique or unusual spelling that may seem incorrect to others but means something to the buyer. 

Please make sure that you double and triple check your spelling as we may perceive your order as intentional. 

WARRANTY

 We guarantee our work for 90 days from date of purchase against all manufacturing defects. We pride ourselves on the products that we create therefore if you have a concern with your piece we encourage to contact us to discuss a resolution.

PAYMENT METHODS

We accept PAYPAL, Debit Cards and Credit Cards via Stripe.

PHYSICAL LOCATION

We are an online only business based in Melbourne, Victoria, Australia.

CONTACTS

Should you need to contact us directly please contact Chantelle on 0416 193 666

© 2017 SilverHope. Proudly created by us

Melbourne, Victoria, Australia

silverhope@optusnet.com.au